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GENERAL TERMS & CONDITIONS

 1. TERMS AND DEFINITIONS

1.1. "Agreement" refers to this document, including any statements of work (SOW), proposals, or supplementary documents incorporated herein.

1.2. "Client Content" means all materials, information, and creative assets provided by the Client for the purpose of service execution.

1.3. "Copyrights" refer to all intellectual property rights created by Hope & Teal in connection with the services rendered.

1.4. "Deliverables" include all services, work products, and materials provided to the Client as specified in a statement of work or project agreement.

1.5. "Services" means all consulting, creative, marketing, technology, operational, administrative, and other business-related services provided by Hope & Teal.

1.6. "Final Work" includes all materials developed or created by Hope & Teal exclusively for the Client’s use.

1.7. "Third-Party Materials" refer to any external resources incorporated into the final deliverables, such as stock imagery, software, or third-party integrations.

1.8. "Trademarks" refer to trade names, logos, symbols, and other identifiers used by either party.


2. PRICING AND PAYMENT TERMS

2.1. Invoices are due within five (5) business days of issuance, unless agreed upon otherwise and stated as such in an addendum.

2.2. Accepted payment methods:

  • ACH or Zelle for services.
  • Credit or debit cards for promotional products or software subscriptions only.
  • Credit/debit card payments incur a 2% convenience fee.

2.3. Payment details: Please see your invoice for specific  ACH/Bank and Zelle account information.

2.4. Late payments incur a 3% late fee per week. No further work will commence until invoices are paid in full, and all future hours must be prepaid.

2.5. Alternative payment arrangements must be made at least three (3) business days before the invoice due date.

2.6. We offer flexible pricing options to fit your needs. Our standard hourly rate is $85, which applies if no bundle of hours package is selected. However, by choosing

one of our bundled packages, you save more as you purchase more hours. All hours in the bundles can be used for ANY services—no nickel and diming for different task

types.

  • One-Time Use Bundle Packages
    • Price as quoted on estimate or as displayed on current Services Menu (as of 5/20/2025).
  • Retainer Bundle Packages: Retainer bundle packages are offered on a month-to-month basis after an initial 3-month commitment, with no long-term obligations beyond that period. Hours must be used within the month and reset on the 1st of each month, as unused hours do not roll over. Any hours exceeding the selected package will be billed at the standard hourly rate of $85.
    • Price as quoted on estimate or as displayed on current Services Menu (as of 5/20/2025).
  • Bundle packages must be selected and paid for upfront. Before starting any larger projects or an extensive set of tasks, upon request, we can provide an estimate for approval, and the required hours will be deducted from the selected prepaid package. However, smaller requests (5 hours or less) will be automatically applied to the remaining balance of the bundle package without requiring prior approval.
  • With our bundle packages, your tasks are prioritized as hours are reserved each month. In contrast, with the standard hourly rate option, staff availability cannot be guaranteed. 
  • To maintain efficiency, we require a 30-day notice for termination of bundle packages so we can adjust schedules accordingly.


3. SOFTWARE SUBSCRIPTIONS

3.1. Software subscriptions provided by Hope & Teal are offered at discounted rates for the Client’s benefit. Hope & Teal does not own any accounts or software.

3.2. The Client retains full responsibility for subscription management and payments. Access is contingent upon active payment(s).

3.3. While Hope & Teal is happy to support clients with software-related needs, please note that this support is not included in the cost of the software itself. Any assistance provided will be billed at our standard hourly rate or deducted from your available Retainer or On-Demand package hours, as applicable.


4. TERMINATION & REFUNDS

4.1. Some services and subscriptions may be terminated with 30 days' written notice (email is sufficient).

  • All software and tool purchases or subscriptions offered through Hope & Teal are subject to the specific terms, conditions, and refund policies of the individual software or tool provider. These rules and regulations are set by the provider and are not governed by Hope & Teal.
  • Refund eligibility is generally limited to requests made within seven (7) days of the original purchase, if permitted by the software provider. Some software may be non-refundable, and each request is reviewed on a case-by-case basis according to the provider’s policies.
  • By completing a purchase through Hope & Teal, you acknowledge that you have received, reviewed, and agreed to the terms and conditions of the respective software or tool prior to finalization. Hope & Teal is not liable or responsible for enforcing, modifying, or circumventing any third-party provider’s rules, refund decisions, or service limitations.

4.2. Non-refundable payments:

  • Paid bundle packages, services, and any hours worked—are billable and non-refundable, no exceptions.
  • Promotional products, branded/custom products, printing, and custom development—no exceptions. See Section 4.3 for further details regarding defect circumstances.
  • Software subscriptions that are billed on a monthly basis are non-refundable—no exceptions. (Refer to Section 4.1 for the terms governing other software or tool subscriptions.)
  • Administrative services to export data, cancel accounts, and disconnection of integrations are billable and non-refundable. Fees are charged at Hope & Teal’s standard hourly rate, determined by data volume, number of connected services, and overall complexity. Data files and exports are released only after all outstanding balances are paid in full.

4.3. If a manufacturing or developer defect occurs, the Client must notify Hope & Teal immediately. Hope & Teal will work with suppliers/vendors to resolve the issue, and replacements will be issued when possible. Errors due to Client oversight are non-refundable.


5. INTELLECTUAL PROPERTY & DELIVERABLES

5.1. All final deliverables are the property of the Client.

5.2. Hope & Teal retains portfolio rights for promotional use.

5.3. Files will be maintained for up to two (2) years, after which they will be destroyed. The Client is responsible for downloading deliverables from their shared drive immediately upon project completion or termination.


6. CONFIDENTIALITY

6.1. Both parties agree to maintain confidentiality regarding proprietary information disclosed during the service relationship.

6.2. Hope & Teal will not share Client-sensitive information with third parties without explicit permission.


7. LIABILITY & INDEMNIFICATION

7.1. Each party agrees to indemnify and hold the other harmless against any liabilities, damages, or claims arising from gross negligence or misconduct.


8. RELATIONSHIP OF THE PARTIES

8.1. Hope & Teal is an independent contractor and not an employee, partner, or joint venture participant with the Client. This means the Client cannot dictate when, where, or how Hope & Teal does the work requested by the Client. Client does not withhold any taxes or other funds from Hope & Teal payments.

8.2. This Agreement does not establish an exclusive relationship. Both parties are free to work with other companies or providers unless discussed otherwise and properly executed in an addendum to this agreement.


9. DISPUTE RESOLUTION

9.1. This Agreement shall be governed by the laws of the State of Michigan.

9.2. Any disputes shall be resolved through negotiation or, if necessary, arbitration in Ingham County, Michigan.


10. GENERAL TERMS

10.1. Notices: All official communications must be in writing and sent to the designated addresses provided, email suffice. If notifying via email, send to both cameron@hopeandteal.com and admin@hopeandteal.com

10.2. Severability: If any provision of this Agreement is found to be unenforceable, the remainder shall remain in full force and effect.

10.3. Modifications: Any amendments to this Agreement must be in writing and agreed upon by both parties.

10.4. Continued Agreement Acceptance: Payment of any invoice under this Agreement constitutes continued acceptance of these terms, including any amendments available in the Client’s portal, shared drive, and/or invoice footer.


DATES: May 20, 2025